Refunds, Returns, and Exchanges

Thank you for shopping at Broncobay!

Our t-shirts are crafted from 100% cotton to ensure maximum comfort and durability. If you’re not completely satisfied with your purchase, don’t hesitate to reach out to us at support@broncobay.com—we’ll do our best to assist you.

Return Policy

We stand behind the quality of our products. If you receive a damaged or defective item, you may return it for a full refund or exchange within 30 days of receipt.

Key Return Guidelines:

1. Damaged or Defective Items: 

• If you receive a damaged, defective, or incorrect item, you can return it at no cost to you.
• Please email us a photo showing the issue after submitting your return request online.

2. Customized Products:

• Customized items can only be returned if they are defective, damaged, or incorrect.

3. Buyer's Responsibility for Returns:

• If the return is not due to a defect, damage, or our error, the buyer is responsible for all shipping fees.
• The shipping fee will depend on the carrier of your choice.

Important:

• All return requests must be authorized by our customer service team. Unauthorized returns will not be accepted.
• The return shipping address will be provided after your return request is approved.

Refund Policy

How Refunds Work:

1. Once we receive and inspect your return, we’ll notify you via email.
2. If approved, your refund will be processed and credited to your original payment method within a few business days.

Haven’t Received Your Refund Yet?

• Check your bank account or credit card statement again.
• Contact your credit card company or bank, as processing times may vary.
• If you still haven’t received your refund, please contact us at support@broncobay.com.

Exchange Policy

We currently do not offer direct exchanges. If you’d like to exchange an item, please:

1. Return the item for a refund.
2. Place a new order for the desired item.

Order Cancellation

Cancellation Guidelines:

1. Within 24 Hours:

• Orders canceled within 24 hours of purchase will be fully refunded.

1. After 24 Hours (Before Shipment):

• A 15% cancellation fee will apply.

1. After Shipment:

• Orders that have already been shipped cannot be canceled.

To cancel your order, please submit a help ticket via the Contact Us page.

Third-Party Purchases

If you purchased your item from a retail distributor, another website, or a third party, we cannot process returns or exchanges. Please contact the company where you made your purchase.

We’re Here to Help

If you have any questions or concerns about our return policy, please contact us at:
Email: support@broncobay.com